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It's obvious that Register.com, like the old AOL, purposely makes it difficult for customers to leave their service. To get an "Auth Code" to transfer a domain name to another company, you have to call Register.com Mon-Fri between 9 and 5. They keep you on hold for 15-20 minutes, then transfer you to somebody else, hold again for 15-20 mins and hope the call doesn't drop. Then the customer service rep stalls as long as possible by trying to convince you to stay with them. They know that busy people who work "normal" jobs can't take this kind of time during the work day to make these calls, and they probably get a lot of people who just give up and retain Register.com because they're too tired to fight. This is deplorable customer service...and if their prices were more competitive with Godaddy, maybe they wouldn't have so many people like me switching!


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