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I have never had a worse experience with a printer purchase choice and customer support service ever. I bought a MCF-J415Wand had to bring back the first one because it wasn’t working at all. Brought home a new one (same model) I exchanged for the original and from the start I had trouble with paper jams and the printer eating through, the most expensive ink I’ve ever had to use, at an incredible rate. This particular model has a terrible feature in which the device starts to clean itself every time it’s turned on, that can not be disengaged, so it wastes more ink then one actually gets to make use of. The ink cartridges (LC61) seem to empty right away as if they barely contain any ink at all. In less than two years, I spent several times over more on ink than the printer itself was worth and I hardly even had a chance to use it because of my frustration at the cost to replace the cartridges, which I don’t even get to make proper use of. Also, it’s made in such a way that, if one color seems to run low, than not only can you not print, but you can’t even switch over to use any of the other features such faxing or scanning.

And today, after having just replaced all four ink cartridges, the printer would print nothing but blanks. I’m sorry to say this, but I proceeded to call customer support(which wasn’t the first time by the way) and the technician had absolutely no clue how to do his job. He kept putting me on hold every minute or so to refer to his on screen manual. He had me run two deep cleanings which completely finished all for of my brand new cartridges and still he wasnt able to solve my problem. In the end, he only managed to leave me with a printer that isn’t of any use to me and he succeeded in burning a hole in my pocket worth $54 dollars.

As you can imagine, I asked to speak to his supervisor at this point and she told me he couldn’t help me any further until I replaced the ink so I can continue to be troubledshooted. I told her I was dissatisfied and had trouble with the product from the very start, where it wouldn’t print properly and all she offered in return was to inform me that I was out of warranty and to tell me that she couldn’t be of any further service to me but that I could pay out of pocket to have an ill conceived product fixed at a Brother’s repair shop.

She flat out refused to try to work with me in good faith in order to honor and/or rectify the damages the tech’s troubleshooting cost me, as he never warned me that I would be left with no ink after his master cleaning prompts. After the first of his directions to run the cleaning I informed him that my ink levels were down by half, all while sounding very upset, yet he still had me do a second run, at which point the printer notified me that ink level was basically nonexistent leaving me with all my ink wasted and a useless printer on my hands

After this whole aggravating and very upsetting experience, it had changed my whole intention of ever buying a printer or any other product, for that matter, from Brother. I am also readily inclined to suggest the same to others in the future.


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