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Been trying to refinance with USAA. After talking for month and having to explain myself over and over again, I said to the morgage person "this is so frustrating I want to shoot myself". Sh asked if I was going to hurt myself. I said I was not; I was simply frustrated.
After talking for 10 more minutes, and receiving 2 emails from her over the course of an hour, they called the cops and told them I was suicidal. Now there is a police report stating I am was a suicide risk because my bank called the cops on me.
To add insult to injury, I had to get a psychological evaluation and give it to the cops before I can retrieve the weapons they confiscated for my safety. You just lost a decade-long customer. Thanks to you, I now have the awesome stigma of being a suicidal combat vet. Thanks USAA.


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