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After reading this board, i called and I braced for the worst but was pleasantly surprised. The tech, who spoke perfect English, helped fix my (admittedly small) problem and clearly warned me when we were about to enter paid help territory. I feel for the folks that were put in bad positions having to pay for assistance as that has happened to me before with Dell customer support. But I also felt like some praise was due once in a while here too.


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