Quest Diagnostics customer service

Quest Diagnostics is a pathology and laboratory services company formed in 1967. Quest Diagnostics is commonly used with a service agreement with most hospitals and medical clinics. Quest Diagnostics customer support is offered in the form of email or phone support.

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Customer Service

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Phone: 866-697-8378

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User Reviews

13
Mar

Posted by matthews


on 3/13/24 at 1:03PM

As we journey through our IVF process, Progyny insurance has been instrumental in coordinating our treatments and tests. While other providers seamlessly work with Progyny, our recent experience with Quest Diagnostics was disappointing. While my own billing inquiry was swiftly resolved, my wife encountered unprofessional conduct when attempting to address billing matters, leaving her emotionally drained. Moreover, I personally reached out to Quest Diagnostics, recalling previous successful interactions, only to encounter exceedingly rude customer service that abruptly hung up on me before the billing issue could be resolved. Consequently, we have chosen to discontinue our association with Quest Diagnostics and feel compelled to advise others against utilizing their services, as their customer service failed to meet our expectations.

25
Oct

Posted by Gerardo


on 10/25/23 at 11:58AM

good and excellent servoce

06
Sep

Posted by Disappointed


on 9/6/23 at 9:49PM

To Whom It May Concern;

I would like to file complaint about the service at Quest's lab located on Quimby Rd, San Jose, CA 95148. Recently, I took my mom to this location around 3:20PM for walk-in. I signed in the computer and told to be sit and wait to be call. I am 100% sure that there is no message that they are not guaranteed to be call when I signed in. However, around 3:45pm the lady walks out when she saw couple people walk-in. She announced no more walk-in. I walked up to her and ask her I was here before these people and I had been waiting for almost half hour. Even, the phlebotomist called my mom's name, but she won't let my mom in. She said only take appointment and no more walk-in. It is not 4:00pm yet and there is only one person with appointment before my mom but she won't allow my mom in. I was so mad and asked her to speak with the supervisor. She said "she is supervisor. Her name is Kristina." I asked her what is her last name, but she won't ask me. I don't know what kind of altitude and service is she? It is pretty bad service. I wasted my time for nothing. I will not bring my mom to this place anymore. I hope someone will look into this and make some chance. Otherwise, the business will going down for sure. Because no one want to come here anymore. Thanks

21
Jun

Posted by Anonymous


on 6/21/23 at 12:08PM

Bad customer service. You can only contact their 800# instead of being able to speak with the actual location so hold time is 30 mins minimum. Customer service dept rushes you through the call and disconnected call when asked if I could take a surgery regarding the call. Rep was not clear on resolution of issue and had to be asked several times how they will be resolving the concern, which led to rep being rude

09
Jun

Posted by Rita


on 6/9/23 at 6:43AM

I made appointment for the first visit in the AM. I waited as people arrived after me with later appointments and were called in right away. This is totally unacceptable. I delay morning meds. Glucose
Testing you have to fast.

View all 136 Quest Diagnostics customer service reviews »
Customer Service Ratings

Based on 130 votes.

2.6

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Quest Diagnostics customer service news
Ralph Lauren, Quest Diagnostics receive EDA awards to move to former Hoffmann-LaRoche site

Ralph Lauren and Quest Diagnostics have been approved for an incentive from the New Jersey Economic Development Authority to make a new home at Prism Capital's ON3 campus – the former Hoffman-LaRoche site – in Nutley and Clifton, NJBIZ has ...

Quest Diagnostics, Rutgers open sports-science lab

Diagnostic-info provider Quest Diagnostics and Rutgers University–New Brunswick have created Quest Diagnostics Sports Science Lab in the Rutgers Center for Health & Human Performance. The New Jersey Institute of Food, Nutrition and Health is the ...

1500 Connecticut residents affected by Quest Diagnostics data breach

One of the nation's largest diagnostic testing companies is reporting a data breach involving 34,000 people — including 1,521 in Connecticut — that exposed some of their personal information to an unauthorized third party. The announcement by Quest ...

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