Urban Outfitters customer service

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Customer Service

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Phone: 800-959-8794

  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Fri: 8am-8pm EST
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User Reviews

03
Aug

Posted by Anonymous


on 8/3/15 at 6:01PM

I recently made an order and selected the wrong shipping option (I chose the overnight shipping instead of standard). I called the customer service number listed to try to switch to the slower shipping, and was directed to another number. An employee answered almost immediately and refunded my shipping fee. Urban Outfitter's customer service was perfect.

16
Jan

Posted by Anonymous


on 1/16/15 at 5:46AM

I order my goods online last night. when i checked out, it couldn't carry on after the payment step. I was keep trying but unforunately not success.It is very annoying to place an order for more that 12 hours and still not success. I keep losing the stuffs I want to buy . very upset:(

11
Oct

Posted by ams


on 10/11/13 at 12:11AM

There was a problem with the site and I ended up with a duplicate order. I called the customer service number listed on the UO site and was told to call a different number which I did. I waited for over an hour to try to cancel the duplicate order and then finally gave up. I dislike UO more and more.

20
Sep

Posted by Anonymous


on 9/20/13 at 2:58PM

Just placed an order with Jessica Lee-Ortiz. She was AWESOME. I think we're new BFF's. Ha!

She did an exceptional job and should get a nice bonus!

Regards,
Kristal Huller

Customer Service Ratings

Based on 798 votes.

3.0

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Hours of Operation

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Urban Outfitters customer service news
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Urban Outfitters Speeds Up And Branches Out

Flash back in time to 2016. Urban Outfitters was beginning to look like a lot of other physical retail brands that were getting into hot water in the digital age. Comparable sales were down, revenue was falling and the murmurs about another once-hip ...

Urban Outfitters' 50 Percent Off Fall Favorites Sale Is Perfect For Buying Cozy Bedding

If you told me you'd been daydreaming about spending your nights curled up under Urban Outfitters' beloved jersey t-shirt bedding, I wouldn't blame you — I mean, same. Who doesn't want to feel like they're wrapped up in their favorite, most perfectly ...

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