Posted by Queen
On February 28th at least Minutes before closing the machines went down.Customers were told by the Lead Associate to write down there phone numbers and names and they would be given a call back.
I never received a follow-through.When contacting the store I learned items were put back, no customers were contacted back like advised.I was informed it was a courtesy to hold the items.Although it's a courtesy normally when items are held furniture etc. that's by request.This hold was an unavoidable circumstance while customers were shopping and patronizing Savers business.The importance of keeping your word goes along way.I learned Savers Store manager Laurence advised his staff to put all the items back that were not picked up. Even with having customers phone numbers/names.We were not worth the decency of being contacted.
This was unacceptable.Was it so difficult to give 6 customers a courtesy due to this circumstance they had no control over.
No matter if the associate that made this advisement was not there the next day it the message should have been passed along. If there were no customers, there would not be a Savers. Savers should be accountable for what they inform their customers.Money and time could have been spent elsewhere but at that time it was spent there. When calling again to speak with the manager I was advised he was in a meeting around 10am and then told to call him back at 2pm.
I called 2pm and was placed on hold for 8 minutes.
This is not how business should be conducted.
The manager should have had his associate take my number and call me back when he was available instead having me wait on him.Please have professional leadership communicate back with me.
Queen Hope