Hollister customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Hollister.

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02
Aug

Posted by In store assistant manager Javie


on 8/2/19 at 8:44PM

I went to the victorville store in California, when I approached a man named Javier to ask a question he was very rude.then when checking out and pair of Jean's turned ot to be 39 instead of the sale for 25 when they called the store manager Javier he was extremely rude say if there wasnt so many customers messing up the store and placing stuff in the wrong places then that wouldn't happen. When we showed him he just got raise his voice and stomered off.

29
Jul

Posted by Schofield


on 7/29/19 at 10:42AM

I have recently purchased an online order which was incorrectly addressed by Hollister which resulted in it being taken back to a Royal Mail Depot 100s of miles away.
Royal Mail won't deliver to my real address because the staff at Hollister have put the wrong address on and need to contact Royal Mail.
On contacting Hollister they cant do anything because its out for delivery until Royal Mail send it back as not delivered. Royal Mail won't talk to me now because of Data Protection as i dont live at the address incorrectly labelled on the delivery!
Hollister customer service no use at all so i have items i have paid for that are at the Royal Mail sorting office in GL11 and no one will help. All because a warehouse operative cant read.
Staggering....

08
May

Posted by Anonymous


on 5/8/19 at 11:02PM

I am still waiting a response to my complaint last week by telephone . Please get back to me

14
May

Posted by Anonymous


on 5/14/18 at 4:04PM

Hollister Co.has worst customer service. I downloaded store app to order online. My last order was cancelled. I inquired and response was "suspected of reselling merchandise" I emailed to complain and ZERO response. I called customer service x 2 and I have received same generic letter ftom Matthew, Aaron and Shawn (note they work in Rezource and Recovey) and HAVE NO LAST NAME. I have been getting the run around. They send an email accusing someone of something wrong then they need expect you to drop off the planet and let it go.

14
May

Posted by Anonymous


on 5/14/18 at 4:04PM

Hollister Co.has worst customer service. I downloaded store app to order online. My last order was cancelled. I inquired and response was "suspected of reselling merchandise" I emailed to complain and ZERO response. I called customer service x 2 and I have received same generic letter ftom Matthew, Aaron and Shawn (note they work in Rezource and Recovey) and HAVE NO LAST NAME. I have been getting the run around. They send an email accusing someone of something wrong then they need expect you to drop off the planet and let it go.

07
Jan

Posted by Manday


on 1/7/17 at 9:52PM

Im not happy with the stuff I got back in December of last year I paid a high dollAR or the stuff I got just to get it that has holes in it an they tell me there nothing they can do if that how you'll are running things then I want ever shop there an i will let it be well know whAT your doing to ppl an they don't have it what they for your a joke

28
Dec

Posted by B.R


on 12/28/16 at 1:18AM

Valley Plaza Bakersfield, California: This Hollister location is absolutely RIDICULOUS! I have never posted a review for any store but after the past month I have been in this store 3 times and all of my experiences has led me to write this review:
1. The store environment makes me physically ill the heat and massive aroma of all the body sprays and cologne with no central air just fans circulating the air around is a definite recipe for a headache or lightheadedness for people who are sensitive to perfumes. I have seen people sweating while waiting in line!
2. The store has 4 registers and the most I have ever seen open is 2 the manager on duty always tells me the other registers are broke (so that means they have been broke for a month now) while I was cashing out after waiting 35minutes in line I was being charge for pants that I never even put on the counter. I had to explain 2 times that the pants are not mine. I had Hollister cash and a coupon that was emailed to me yesterday and I brought them up on my phone and the cashier told me "sorry those have been used before" I live an hour away from Hollister and I don't remember using my coupons or cali cash in the past 19 hours since I received the email. I finally just paid the full price because I waited so long in line and dug through piles of clothes to find my daughters size.
3. This store is a mess. The floor people pay no attention to the customers they just act like they're folding clothes and whenever I ask for a size I'm either looked at like I'm dumb or I'm told "we are out of that size" as if they just know that off the tops of their heads.
4. I am not one to insult younger people for being immature but honestly everyone in this store is under 20 and it is lacking leadership and organization. These two qualities are not easily understood by younger people they need a stable experienced manager to guide them in the right direction and I did not see any manager capable of doing that. I honestly believe the brand "Hollister" is the only reason people put up with this disastrous store. I would bet on this stores sales increasing tremendously if the above was taken into consideration and established but for now to save yourself a headache and increase in blood pressure I would shop on Hollister.com. GOOD LUCK! Valley Plaza Hollister

03
Dec

Posted by Anonymous


on 12/3/16 at 9:03AM

I am a person who loves to shop and so I do so often. I shop in stores and online and I must say in all of the 30+ years I have been shopping, Hollister has the WORST customer service support I have ever experienced. To place an order can take you anywhere from 40-60 minutes. I did that and still the order was not received. My billing address and ship to address were the same. Interesting enough, they got the billing address correct but not the ship to so FedEx sent it back to them. I called and after another 45 minutes on the phone, the representative said she would reship it so that I would get it at the same price I originally paid. Yippee! The wonderfull representative puts in for it to be reshipped and of course she submits the reship order without changing the address. Real smart. Her remedy for this was suggesting that I call UPS (I remember it being originally sent by FedEX because thats where the tracking # was from)and ask them to hold it for me. NEVER AGAIN! I asked for a manager and she said she was the only one available. I asked her for the corporate office number and she said she didn't know it. But she would "ESCALATE IT" to them via email. I guess that meant she would forward my concern. Just to make light of the stress and aggravation this caused me, I also want to say that they don't even play any "Elevator Music" while you wait.

29
Nov

Posted by L for R


on 11/29/16 at 3:05PM

My experience with Hollister customer service has been a very bad one. On a scale of 1 to 10 my rating is a 1 for very bad. Multiple calls and emails over the course of several months and my coat with a broken zipper has yet to be replaced. I will most probably NEVER buy another product from this company or related companies.

14
Jul

Posted by Me


on 7/14/16 at 7:19AM

I need to know when my refund will be back on my card the guy said should go on right away and here it is 4 days nothing..

30
Jun

Posted by Jones


on 6/30/16 at 9:45PM

I would like to say that I'm a little disappointed with the product because I really enjoy the style but none of my jeans have lasted for a whole year and they have all ripped in the same location in the crotch area and this has happened with me trying several different sizes

15
May

Posted by Denise


on 5/15/16 at 2:34PM

I ordered 4 items wrong size for my 11 year old wanted to exchange for a size S instead of XS I used $10 off coupons so jus paid shipping for all four items .. as instructed I sent in order as instructed I wrote exchanging for a size S jus to get an email telling me because the item were used with $10 coupon promotion I will not be receiving items or refund since I only paid for shipping according to them I can't speak to a manager and I could only email and still not getting my stuff or money what a waste of $30 on shipping n store can't do nothing about this either THANKS HOLLISTER

04
May

Posted by Anonymous


on 5/4/16 at 10:47AM

bought a shirt and wanted to return it. I had just been sent a chip in my card and they wouldn't refund my money. They directed me to customer service, gave me the wrong number and email twice. Finally after receiving the right email i get no response. You'd think this was aliexpress or something. How do you not have an in store procedure for this?

29
Dec

Posted by Anonymous


on 12/29/15 at 9:29AM

Spent most of my days before Christmas in Hollister. 3 times in store and 2 shipments later to still not have what I ordered. Now the items are not available and I ask for my money back that they won't give me they put on a card. I paid cash. Store manager Ricky was a joke. He has a very dry smart mouth when dealing with you and was no help. I call corporate to be told I have to write in then I get no response from the email. Store is a joke. Over priced items teens want and then they majority of stock is a 0 so teens think that's what they have to be.

20
Dec

Posted by Anonymous


on 12/20/15 at 1:57PM

I ordered two items on Dec. 10th 2015. Paid 3 day fee. It's Dec. 2oth and the 1-866-426-1285 number has been no help. Called 4 seperate times and each time the refused to let me speak to a manager and have told me that the issue had been transfered and the proper authorities notified. Since it cannot be tracked further than Charlotte NC on Dec. 13 and disappeared since that point I have twice asked that they reship the order overnight since it is so late. Each time I have been told that "someone" will get back to me within 24 hrs and I have had no further commmunication. TERRIBLE customer service. I feel like you have stolen frome me!

14
Dec

Posted by Taja


on 12/14/15 at 12:03PM

Absolutely horrible. I paid for 3-5 day shipping didn't get sent out till 11 days later. Can't get my money back. Can't get my shipping fees back. Can't get a supervisor "they r all trained at supervisor levels" even tho I nicely told her I want someone on the phone above her she refused. Beyond angry and will NEVER spend a dollar with them again. I'll smile when they go under!

25
Aug

Posted by Anonymous


on 8/25/15 at 9:56PM

I called my local Hollister store to ask about a back pack i had bought there,cause a strap tore that if i could return it and they said no. I told them I had just purchased it a week ago and had been used for 2days only and they said no. Wont be shopping there no more. I guess their merchandise is defective.

07
Aug

Posted by Anonymous


on 8/7/15 at 11:57AM

I Was In The Valley Plaza Last Nit In Bakersfield California Purchasing An Item And I Was Next In Line And Me And My Daughter Were Looking At A Purse In The Isle We Did Not Hear The Salesman Say He Could Help Us But The Lady At The Register Getting Help Told Me He Called For Me And I Said Im Sorry I Didnt Hear You And He Walked Away And Left The Counter Area. When I Walked Up To The Register To Get Help The Girl Behind The Counter Told Me She Was Sorry That He Did That. Im So Upset With Myself That I Let Him Get To Me. I Walked Up To Him And Told Him He Was Rude And He Should Not Be In Customer Service, He Told Me To Fill Out A Complaint Card. I Walked Away And He Followed Me Saying In An Antagonistic Way Do You Still Want That Complaint Card, I Really Felt Threatened. I Do Not Know His Name But I Hope Someone Will Contact That Store.

20
Feb

Posted by Anonymous


on 2/20/15 at 8:14PM

I am at Hollister as we speak (2/19 Ala Moana
Center Hawaii 5:10 pm)...there are coed dressing rooms...seven workers behind register...not one of them manning the dressing rooms. I don't have a problem with coed dressing rooms; however, I have a 12 year old daughter...I don't feel comfortable having her in a dressing room filled with males and no supervision.

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