Posted by Anonymous
Customer service is a joke.... I ordered a book for a class which started in jan. said i would get it by feb8... Here it is march 11 No book.... WILL NEVER USE THIS SITE EVER AGAIN!!!!!
Half.com customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Half.com.
11
Mar
08
Mar
Posted by Hannah
I paid $35 for the book plus media mail shipping charges. I got a notification that it was shipped with no tracking number. This purchase was made in Dec 2013. It is now March 8 2014 and I still haven't received my book or my money. No one is helping me I've tried to contact seller which I no longer can. I tried to contact half.com but the automated service hangs up on you.
27
Feb
21
Feb
Posted by Mustang70
Half.com Customer Service is Terrible!!! As a Seller I sold a book in NEW condition to a Company named Lilly Books which is also associated with Woodys Books (Based out of California) Lillys had me mail the book to Baylor University in Waco Tx, only to have it returned to me 60 days later with USED Stickers on my new book. Half.com's customer service sided with the Buyer who returned the item to me stating it was not in the condition sold. It was new when sent and the Director of Baylor's bookstore indicated unless the book has the Publishers Tag on it they cannot sell it as new, therefore they are required to mark it used. So as a individual, trying to sell on Half.com you are still taken advantage of by Corporate Bookstores. Half.com offered no resolution that was fair to the seller and why would they since they will make more money from these vendors who are selling to Universities. Again CUSTOMER SERVICE AT HALF IS WORTHLESS, ANNNND DO NOT DO BUSINESS WITH LILLY OR WOODYS BOOKS.
16
Feb
Posted by keynes-market-theory
Someone left me negative feedback for a $40 item tha i sold for $2 for no reason and theres no way to take it off. Ebay was very helpful but can't change anything that goes on at half.com; even though it effects my business relations with ebay. I am not sure why ebay would put their name on the line for such a terrible business.I am officially filing a report with the BBB(better business bureau). They need to get their stuff together or i won't be doing business with ebay either. HALF.COM is IRRESPONSIBLE!! NON EXISTENT CUSTOMER SERVICE!!! I am never doing business on that site again. Ebay should step it's game up also or it's going to be amazon all day!
03
Feb
Posted by Anonymous
I have been trying to rent a textbook for several weeks now. When i get to check out it says " I have exceeded the amount of textbooks aloud". I checked my account and it says I have a textbook still out on rental, but then it has a returned date of Aug.6th, I did return on Aug 6th. Why will it not let me rent. I REALLY REALLY wish there was a person to talk to. this is my second request.
21
Jan
Posted by Lorie Matlock
Agreed! Half.com customer service is a JOKE! There is NO way to contact them and they DO NOT reply to emails! I rented a book and returned it on time and was billed for not returning the book! The proof is on there website under my account, they clearly posted that the book was returned! I have purchased several books through Half.com over the past 2 years, but I will find somewhere else to rent/buy textbooks from now on!
20
Jan
13
Jan
Posted by charmingcharlie
Still have not received my money it has now been 6 months. Looking into filing a complaint with the BBB and possibly legal action.
I have copies and documents of all letters from half.com and was told December 20, 2013 that my information was sent to the department that would finally process me a check for the $227.83 for my money owed to me. It has now been 24 days and I have still not received my check. This has been going on for 6 months. 6 months of letter writing and the run around. I hope that was not just another run around from this company.
24
Dec
16
Dec
Posted by bekkis1949
we're trying to purchase a used textbook.. there's no way to check out..!!! what's up with that?
we need to purchase several books we've found on half.com and no way to buy it..
please let me know how to do it..
we need these:
Young, Hugh, Lewis Ford and Roger Freedman. University Physics.
thanks
Bekki Shanklin
04
Dec
Posted by charmingcharlie
Sold 2 books in August, my bank change the account numbers in a buy out so half.com was unable to put the money in my account and we were unable to change it in their system. After waiting days for a response from the email because they have no customer service phone number I was told I would have to wait until Nov. 19 for them to process me a check and I would then have to contact them back then for that to be processed. I contacted them back, an immediate return email told me it may take up to 72 hours it has now been 384 hours and I have sent another email and still no response.They owe me $228.00 that is my money for merchandise I sold on their site. HELP!! I do have a reference number attached to the original emails.
22
Sep
Posted by faranakm2
To Whom it May Concern,
According to the half.com email I sent the book "Focus on grammar workbook" to the buyer (Joyce Yang) on 9/03/2013, but unfortunately I did not get tracking number. After about 10 days the buyer sent me several emails and asked me about tracking number and because I was on a trip I did not have access to the documents and I explain that to him or her.
When I came back from the trip I went to the post office and they told me the number on the address was wrong and the book is returning to me. I emailed this message plus the tracking number to the buyer and informed him or her but he (or she) insulted me that I am cheating. Please help me what steps I have to take and who is responsible for the expense of the posting and any damage on my book.
Sincerely Yours,
19
Sep
Posted by Anonymous
I brought two books on half.com and rent one. I received two of them and I am not receive the other one. the name of the book that I not receive is macroeconomic by Hubbard and O'Brien. My transaction # is 90504369101. I get charge for the book, but still not receive it. can we do the best we can to help me receive it because I have test and I cannot study.
13
Sep
Posted by Anonymous
My husband and I both have accounts with half.com. I noticed a charge on my bank statement for $250. We have not ordered anything. The only option was to email them but I only received a automatic email giving excuses why I haven't received anything yet, which wasn't even my question. Avoid half.com!!!!
05
Sep
Posted by Nikki orathai
Hi ! I had filed a claim on my account. And I got an email from half.com saying that when I returned the item to seller, I have to reply the email . And I did . Today I got an email from half.com saying my case is denied. What should I do. Here is the tracking number that I returned the item to the seller. And my case numer is . Please help me with it. Thanks
04
Sep
Posted by alexa09
This website is unbelievably unprofessional! I wanted to put an order in for Juvenile Delinquency and it kept rejecting my credit card! But then I look on my bank account online, and they still manage to have a $1 charge, THREE TIMES. I want my money back now, it needs to be refunded immediately!!!
28
Aug
Posted by mr-north
I have been systematically skimmed from my payments of shipping. For every payment of $3.49 for Media mail shipping has $0.85 removed for absolutely no service.
I wish to be refunded for this theft of my money,
The receipt shows the $3.49 was paid by the customer but I am only reimbursed $2.64. The shipping cost me $3.00 and the padded envelope is $0.50 to $0.75.
I do not contest the 15% commision but that is all I should pay. And all I do pay on Amazon.com
26
Aug
Posted by Nayelisam
I had bought two books but was sent a message from the sender that he had already sold one of the books and I would not be getting it in the mail. However, he has not cancelled my order and I am still being charged for it even though I did not get the book. I want my money back and my order cancelled.
30
Jul
Posted by Fitz
On July,28th I attempted to make a purchase of three books totaling $21.93 thru paypal.Your sight said that the sale could not be completed at that time. I left your sight and shut down my computer. Later that day I returned to your sight and was able to purchase 2 of the 3 items that I had tried to buy earlier. Today I see that both orders have been shipped. Paypal says they can't help me and trying to get through to an actual human being at your sight is impossible. This is why people hate the internet. You promise help but just try and get it. I did not order twice "by accident"!
Your site told me it could not process the order the first time. I want my money back for the first order. I doubt that I will hear from you but then again you have just lost a regular customer.
Fitz
27
Jul
25
Jul
Posted by lexxy
Are you ready for this. I SOLD three books and was waiting to get paid. They had my old checking account of
10 years ago and instructed me to edit it. Well the routing number could not be deleted so here I am almost a week later with no money and as other posters have said I can get no one on the phone and my emails come back with the same old tired instructions as to how to edit my account. I
