Posted by Richparra
I had an appointment that I made the day before in person. I was to wait for my oil change and brake flushing and wanted to make sure I didn't have to wait too long. I even brought my truck in a bit earlier. I sat down at 10:30am (appointment was 11am) and I began to wait. They didn't even start to work on my truck until 12:30pm (2 hours waiting already) and it was close to 2pm before it was finished. INEXCUSABLE!!! I was very upset and voiced my opinion to the salesman at the counter. He asked what I wanted him to do about it? He said he'd get the manager but the manager wouldn't come. He was too busy to talk to me. so, I paid the bill and left. Shortly thereafter I recd a call. It was the manager and he apologized for my long wait and said he was sorry and that I had slipped through the cracks. Whatever that means. Then he reversed the charges and gave me a full refund. He was hoping this would satisfy me. I was very upset as my time is just as valuable as his. I had an appointment to get to that I had to reschedule and workers on a construction site that I need to check on. So, I was disappointed but did appreciate the money back, however as far as being a continued customer in the future, I don't think so. I have been a customer off and on for over 30 years and have had this happen to me in the past at Firestone stores in California. I decided to give you another chance here in Arizona as we just relocated here a few months ago. It seems like nothing has changed. There were other problems too. I'm very disappointed. Firestone @ 1239 Guadalupe Rd. Mesa AZ 85202