Best Western customer service

Best Western is a chain of moderately-priced hotels in the United States. Best Western also owns a resort brand and other larger properties. Best Western provides customer service by phone or email support.

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Customer Service

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Phone: 800-780-7234

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  • Description:
    • Hearing Impaired - 800-528-2222

User Reviews

12
Jan

Posted by Whatever


on 1/12/20 at 9:44AM

I had to go to each floor around midnight to get a drink, had two of my daughters competition leotards with me as I came from my car to fetch them on my way back to the room. Being distracted by getting stuff from the vending machine I forgot the leotards hanging on a luggage cart parked by the vending machine on the 4th floor.

When I realized it and run back upstairs they were GONE. Nobody turned them to the Lost & Found!!

I was devastated, in tears, and had to file police report in order to be able to review the security tapes. They told me the manager in charge of security tapes wouldn't be in till Monday (incident happened Friday night).

When we came back to the hotel we were told the manager had come in and looked at the tape and didn't see anything. Well, I thought they would call me so I can view the tape with him together. They said he viewed between 11.30pm and 1am. The time frame i went to the vending machine. Well clearly they were taken AFTER 1am and after I had returned to the room!!!!!!! So somewhere between 1am and 9am in the morning is when to look at the tapes!!!

I am so angry and sad and just feel like nobody is trying to help me!!! They act like I am crazy or these leotards never existed!

All I want to see is who took them, see which room they went to and possibly track them down to get my leotards back!!! These are leotards for a 10 year old girl!!!! So unbelievable that horrible people wouldn't turn them in. Worst, that nobody else sees to care and go the extra mile to view maybe 7 hrs of tape, find out who took it and just get them back!!!!!

Police report has been filed!! I except for someone from corporate office to contact me!! I will not stop till my leotards have been found!!!!

15
Jul

Posted by Denise


on 7/15/19 at 4:15PM

Rawan Al-Sabyani 6:48 PM (18 minutes ago) to me.
Dear Denise Sturens, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Rawan Al-Sabyani Room Division Manager Best Western Capital Beltway

My reply:
Thank you for emailing me. I will not be staying at your hotel in the future. I was a guest on July 13-14. I made a complaint there was a mouse in my room 635 in which I indicated I was scared of mouse and asked for a reduction or refund of my payment. In which the front desk said that is not possible. They did not offer an apology for my inconvenient or distress because of the experience. I was terrified to dress in the room and left the hotel without proper self-care. I will be contacting Corporate regarding this situation to bring attention to my concerns since the facilities staff could not address my concerns. I can not give a good review based on my experience. I will not recommend this facility to family and friends. I would like to receive my final bill which was not given or offered to me after my complaint.

21
May

Posted by Anonymous


on 5/21/19 at 6:59PM

Loud party out in the parking lot at Best Western in Pinehurst Inn...front desk notified...but hasn't stopped it...will try to move rooms..but it's 10pm

24
Jan

Posted by Jenn


on 1/24/19 at 4:27PM

Recently, I wrote a letter about my stay to your corporate office, but I forgot to make mention of the hotel I stayed in. The property my family and I stayed in was the Best Western Plus located in Flowood, MS 39232. I have tried to call on several occasions to speak with someone who can help resolve my complaint, but I keep getting the run around. I don't know what else to do at this point. This memory will forever be with me, cause the way your member of management treated my family and I in front of other customers and my family.

I am a frequent traveler and have been a loyal customer of your hotel for many years, because I appreciate your emphasis on values and the excellent customer service. Yet a recent episode at your hotel involving a few of your front desk staff has made me question my loyalty.

My family and I stayed your location for few days in November (the actual dates were 26th-28th). The way we were treated by your so-called front desk manager, I believe her name was Sabrina. I came down to the lobby to explained to her some of the issues my family and I had experienced from my check -in visit from the night before. As I began to speak, my husband and I noticed that her eyes were rolling in the back of head (as if she didn't want to be bother),that's when she begin to over talked us and not to mention she wouldn't even let me get a word in and continuously interrupted when I tried to speak with an unpleasant attitude . It's people like bad her that will destroy your business, I have written directly to the hotel and nothing has been done about my issues. This was the foremost embarrassing moment in our life to my family and I treated the way she treated us in front other guests located in front lobby was intolerable and unacceptable. If this is the type of manager you want working for your company, then this says a lot about Best Western whether it's corporate own or franchise. I began to explain the reason I wanted to speak her. Upon my night of arrival, which was about a little after 1am. My family and I had to seat in the lobby for nearly 30-45 mins in the lobby before we were greeted by the rep at the front counter. We were never made of aware of the breakfast hours, the pool location or any other misc. The only reason I notice the breakfast had started, my husband had to go the truck to get something out. When I ask did you guys have a complaint line, I was told No!!!!!!!!! numerous times by your member of management (Sabrina). Throughout our stay at your hotel, there was one of your housekeepers on the 3rd floor, that really made sure the needs of my family were meet, she was so sweet and respectful. Throughout my stay she made sure my dirty towels were consistently changed out and our bedding. Despite my repeated complaints, the bathroom plumbing was faulty. There was no fresh coffee, the milk was running low. So, I informed the cook of the issues about the items that was running low, she apologizes for the inconvenience and in minutes she had a pot of fresh coffee and the milk was refilled. She really took a lot of pride in her job.
I am writing this complain letter to encourage you to improve your customer service and your management skills. It is extremely distressing for a loyal, frequent traveler to experience such poor customer service as I did.
I enjoy staying at your hotel for several reasons. Overall the atmosphere make feel as comfortable as if I were at home, Especially Tracey and Panelle they were knowledgeable and understanding. I hate having my positive feelings about your hotel ruined by one visit, but I will not allow my family and I to be treated with such disrespect under no circumstances. I hope the issues will be corrected prior to my next visit. If this issue doesn't get resolve, your company will be losing a lot of business, because of your customer service skills.

24
Jul

Posted by Unhappy camper


on 7/24/18 at 7:17PM

Was staying Best Western in cinncinatti,Ohio on Willimas Dr and had an experience of a hotel employee calling the room @11PM to get a fan he had given us to use for the night for his co-worker,we were there staging to go to the hospital for my brothers cancer surgery which was very serious 6hiiura long as matter of fact! Once we were awakened we were unable to get back to sleep we had stomping and thumping above our heads all night we were compensated a mere 15% from the manager can�¢ï¿½ï¿½t get a hold of anyone through Customer service what a joke they are!!! Will never stay again!!! That I can promise

View all 184 Best Western customer service reviews »
Customer Service Ratings

Based on 250 votes.

3.2

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