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It has a slight menu - just press one for english, one for cardholder, and select the next appropriate option. I was connected to a customer service representative in less than 90 seconds from initial dialing of number -> actual pickup, so definitely manageable.

Granted, I needed to be transferred to someone else for a more intricate issue, but I was not just "passed along" - the original representative stayed on until the appropriate person could be reached.

Music was nice. No complaints. My credit card on the other hand...let's just leave it at the fact I will be using a different bank's VISA card from now on.


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