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I'm furious with the lack of competant customer service and tech support people. I've had this machine (their high-end Pro905) a bit over a month and it's been nothing but trouble. I just wrote the people referenced by a poster on this thread, and will simply cut 'n' paste what I wrote. I strongly recommend NO ONE buy a Lexmark printer. The equipment seems ok in general but the faulty items and pathetic support are the deal-killer.

Email sent today: "Starting at the beginning: I purchased your Pro905 printer for my business. It's been one headache after another. Previously, I had Epson printers for 10 years and was very happy. My husband had purchased one of your low-end printers for their quickie print functions at his office and he recommended Lexmark. He's regretting that recommendation now.

"Initally, the installation was difficult. I had to do it three times for the wireless to work. Then of course, I had to install on the other computer as well. (And, I'm not idiot when it comes to electronics. I've been in computers and dealt with printers since 1979.)

"Then, it's constant paper jams. The paper is perfectly smooth, perfectly placed. I'm sick of moving a very heavy printer to clear the jams and in the process, going thru a large amount of specialized paper doing so. It happens when printing from the 2nd drawer and when trying to use the USELESS paper feeder. What a waste of time!

"Then the printer I bought, in less than a month, without reason spewed red ink all over the printer and the table it was on. I just barely caught it in time to stop it from ruining the carpet. I phoned the number on the printer. The woman (NOT an American and difficult to understand) told me that the printer was sold with obsolete print heads and she sent new print head and a replacement printer. Then it took me an hour to unpack, install, pack the old one and get ready to ship. THEN came the big problem - installing the drivers on two computers. That took another two hours and nothing happened seamessly. I had to call your people again and again it was a time waster. This woman was difficult to understand as well, which makes the time on the phone even more painful.

"I told them to pick up the computer right away because we're having torential rains and I have no place to store the box, and I had to go out of town. They transferred me to a 'supervisor', also difficult to understand. I gave them plenty of notice but again, your people chose NOT to be responsible and all I heard was "It's not my department'. There were no transferrs after that. They told me "Just take it to UPS". I told them (1) I only have a scooter for daily transportation and (2) even IF the huge box would fit on the scooter (it doesn't), the UPS store is too far to go on a scooter. They said "Get a friend to do it." That's when I blew. I told them that I would NOT ask a friend to do this work when in fact, it's all because I was sold a faulty piece of equipment. I told them on Thursday (a week ago) that I am going out of town, and I have the box on the porch. I also made sure they knew that I do not feel it is my responsibility to do all this work because YOU sell faulty equipment. They had time to issue a pickup with UPS. They did not. I left town and the box sat on the porch in torential rains for four days. I had warned them. I happened to know I had a delivery on Monday but I didn't arrive home til Tuesday. So, if you get a soppy computer, blame it on your worthless 'customer service / tech support' people.

"On Friday the 14th, I received an email from [email protected] who was responding to my complaint. THere was the usual lame "I'm sorry for the inconvenience." I'm so sick of hearing that!!! They're not sorry and it's a lame phrase to ignore the problem and the consequences of poor equipment. I told her about the pickup problem in a responding email.

"On Monday the 17th, while out of town, I received a call from someone trying to be sure I got the new printer. I explained the problems and he indicated it was not his department.

"On Moday the 17th, I received a response from [email protected] with the same lame comments and indeed, she never addressed a single issue. How can you employ these worthless people?????

"Then today, the 20th, I needed to install the print drivers on my Windows 7 Professional in the Virtual XP mode. The girl I spoke to didn't understand. Poor English skills. Then she disconnected me after I'd been on hold for 5 minutes. She phoned back and said she didn't know how to do it and tried to blame the SOFTWARE PROGRAMS that are in the Windows XP section. Huh? I hadn't even tried to print. It had nothing to do with the software programs. The printer wouldn't install. The fact that they supposedly support Windows but cannot manage to install in the XP Virtual Mode is really telling of the low caliber of the worthless, time-wasting contractors your have. At the time I was speaking to her, I was clearing another jam. She hung up on me. I'd like for you to investigate who this ignorant employee is who hangs up when she cannot solve a Windows problem. If your people don't understand Windows 7 Professional, then they're worthless.

"My sister (who is autistic) has a Lexmark that my husband had recommended. I'm doing much of her tech support myself and I tell you, when that thing dies, I will NOT let her buy another Lexmark. This is the worst experience I've ever had with a printer and the reason is your lack of support and your peoples' lack of education and their unwillingness to solve a problem.

"I can't even begin to tell you how disgusted I am with the lack of support I've received, and the lazy attitudes. "


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