Flag World of Warcraft Customer Service Review

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I've been a fairly avid, if not so good, WoW player for close to four years. Like a lot of companies (Lenovo, anyone), they don't want to be contacted by phone for anything but sales matters.

Blizzard's in-game and email tech support has greatly improved over the past few years, but getting to talk to a real live human is well nigh impossible, by design, I'm sure; and the response time for any customer support issue tends to be several days, even as a subscriber is being billed (OK, only ~$.50USD/day) for the time an account is malfunctioning.

WoW is a great game when things go well, and they usually do, but when your account gets swiped or something fails to work in game, they always blame the user and are about as good at providing friendly tech support as Micro$loth is.


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