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at baybrook.

ladies swimwear. I called and talked with paula to ask about an adjustment on a swimsuit. she said no adjustment ( price went down 40% 2 days after purchase) but i could return it ( it would not go back on floor) and buy something else. I told her i had no tags, and no receipt, but that she would recognize the suit. she said it did not matter, as suit would not be put back on floor. so i drove there with a baby, parked and went in, and she was there at desk and said she did not hear me mention no tags. so , therefore, no return. i asked for store manager, but she/he is on vacation. i asked for person in charge of store that day, but he/she left at 3pm ( it was about 330pm). asked for dept manager, and she paged chris and also tried another dept manager, but one was at lunch and the other did not answer. by then, baby was crying so it was just too much effort over 60$ suit.
seems like dillards would be more customer friendly, and she would have been able to do something about situation or get someone who could.


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