Flag Alaska Airlines and Horizon Air Customer Service Review

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WE RECENTLY TOOK A TRIP FROM PORTLAND,OR TO BRADLEY INTERNATIONAL--- ON THE WAY BACK OUR MID STOP WAS IN CHICAGO , O'HARE.--- THAT PLACE WAS TOO BIG FOR US AND SINCE AMERICAN AIRLINES OWNED ALL OF THE BOARDS , WE DID NOT KNOW WHERE TO GO TO CONNECT FOR THE NEXT PART OF OUR TRIP. WE WERE RUNNING LATE, WE WERE FRANTIC, SINCE MOST OF THE AIRPORT PERSONNEL DID NOT SEEM TO UNDERSTAND OUR DILEMA. AFTER OVER 1/2 HR OF LOOKING FOR OUR GATE WE STUMBLED ONTO THE ALASKAN AIRLINE BOARD { A VERY TINY BOARD ) AND THE GATE WAS RIGHT BEHIND US.
WE DID NOT KNOW AT BOOKING TIME THAT WE DID NOT HAVE PRE-ARRANGED SEATING. I WAS SURE WE WOULD HAVE TO SIT FOR A 4 1/2 HR FLIGHT , WITH DIFFICULT SEATING AND MY HUSBAND TRAVELS BETTER IF HE SITS RIGHT NEXT TO ME. WE ALWAYS ASK FOR AILE SEATS.
WELL , TO MAKE A LONG STORY A LITTLE LONGER ,ALTHOUGH I WAS NOT AT MY BEST BEHAVIOR ---- HOWEVER BONNIE SMITH AN ALASKA AIRLINE DESK EMPLOYEE AT THE GATE FOR FLIGHT 7863 2:10 PM TO PORTLAND ORE 6/7/11 HAD THE GREATEST ATTITUDE AND LISTENED TO HOW TRAVEL WEARY WERE. I WAS SO VERY TIRED AND FELT SO INSIGNIFICANT AMONGST THE MANY ON THIS FULL FLIGHT. I DO NOT KNOW HOW SHE DID IT, BUT WE WERE ABLE TO GET THE TWO SEATS TOGETHER AT THE EXIT ASSIST SPACE. WE USE ALASKA AIRLINES ALOT. THEY ARE THE MOST DIRECT EVERYWHERE FOR US .
WE DO NOT KNOW IF THIS IS THE CORRECT WAY TO CONTACT ALASKA AIRLINES TO PARTICULARLY SEND A SPECIAL THANK YOU AND THE EXPRESSION' PEOPLE LIKE YOU MAKE A DIFFERENCE 'TO BONNIE SMITH AT ALASKA AIRLINES. WE THANK YOU.
IF THE PERSON RECEIVING THIS COMMENT COULD PLEASE FORWARD THIS TO THE CORRECT AREA IN ALSKA AIRLINES WE WOULD VERY MUCH APPRECIATE IT.
WE'RE NOT TOO SAAVY WITH THE COMPUTER STUFF. WE JUST COULD NOT LET ANY MORE TIME GO BY WITHOUT TELLING SOMEONE AT THE TOP AT ALASKA AIRLINES THAT BONNIE SMITH MAKES A DIFFERENCE. THESE ARE THE PEOPLE THAT THE TRAVELER LOOKS TO FOR DIRECTION , UNDERSTANDING AND CONFIDENCE. THANK YOU BONNIE SMITH.
RESPECTFULLY,
GARY AND VICTORIA SEGER, KALAMA , WA. 98625


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