Flag National City Mortgage Customer Service Review

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NCM notified of taxes in arrears on 8/14 based upon the escrowed amount being sent to the wrong tax center by NCM. Promised that they would be reviewed and paid asap. 9/10, still not paid. Talked to Chris Burkee (sp) @ 1-800-367-9305 ext 58090 and was told he would pull my file, get the payment approved and call me to let me know when this was done. 9/23, left message w/Chris, no response. 9/25, left message w/Chris, no reponse. 9/28, left message w/Chris, no response. Why do they call it customer service anyway?


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