National City Mortgage customer service

Please find National City Mortgage customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the National City Mortgage listing at any time if you have new information.

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Customer Service

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Phone: 800-822-5626

  • How to reach a live person:
    • Keep pressing "#" until you are transferred to a person.
  • Hours of Operation:
    • 8 AM - 9 PM ET, Monday - Thursday
      8 AM - 5 PM ET, Friday
      9 AM - 2 PM ET, Saturday
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Loss Mitigation Department

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Phone: 800-367-9305

  • How to reach a live person:
    • Press 1 for English

      Dial 57153 when prompted for department extension
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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User Reviews

19
May

Posted by Anonymous


on 5/19/14 at 12:59PM

The most horrible loan modification experience in my life. They got my first attempt declined, because they turned my paperwork over to processing when I was missing documents. I was assigned a representative that never answers the phone. Takes 2-5 days to return my call, am not able to speak with anyone else. I think they are purposely trying to stall so I go into foreclosure. Very unprofessional, unorganized and horrible people to work with.

28
Sep

Posted by taxhelp


on 9/28/09 at 9:50AM

NCM notified of taxes in arrears on 8/14 based upon the escrowed amount being sent to the wrong tax center by NCM. Promised that they would be reviewed and paid asap. 9/10, still not paid. Talked to Chris Burkee (sp) @ 1-800-367-9305 ext 58090 and was told he would pull my file, get the payment approved and call me to let me know when this was done. 9/23, left message w/Chris, no response. 9/25, left message w/Chris, no reponse. 9/28, left message w/Chris, no response. Why do they call it customer service anyway?

Customer Service Ratings

Based on 238 votes.

3.0

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