Flag Alaska Airlines and Horizon Air Customer Service Review

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My wife and I bought tickets after Christmas to fly and see our kids in Medford, Oregon. I don't have the fight number, but we flew Horizon air from Boise, Idaho to Portland. Ore. with a change to arrive in Medford, Ore. We had to drive almost 3 hours to get to Boise and made arrangements to have someone take our car. when we arrived and went thru security and got to the gate, our flight had been canceled. We had no where to go and no car to go. They did their best to get us there. We eventually got a flight to Sacramento, Calf. then to Portland then to Medford. We were over 4 hours in the air and almost 5 hours in airports. I was very unhappy in that they could have notified us before we left to drive to Boise, They were purchased 2 months in advance and had telephone numbers and e-mails. The ladies did try hard accomodate us. The one attendant said she was going to e-mail us something, but we never saw that. I am searching for confirmation numbers and flight numbers, but don't have either with me at this time. The flight date was Wed. Feb. 16, 2011. It was to fly out about 2:25 in the afternoon. It seemed like it was flight 2354 or something, can't be for sure. The tickets were purchased under the name of my wife, Doriann R. Clegg at 1658 Yale Ave. in Burley, Idaho. It was a very frustrating day to say the least. I don't think it was handled properly. We did arrive in Medford about 6 hours after we were suppose to. At this point I don't know if I want to fly Horizon anymore. We do fly there about twice a year to visit our family. If I can find flight numbers, etc, I will get them to you. At this point, that is all I have to go by. I wanted you to be aware of what happened and nothing ever came to us. I don't know what that was suppose to have been.
Sincely, Leon and Doriann Clegg
Telephone numbers
1-208-678-1449 or 1-209-300-0075


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