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I admit I was very hesitant to contact their support after numerous awful experiences with HP but I did and I'm very pleased that I did...

Wait time to get to a human was 10 minutes. Not too shabby. After explaining the issues to the tech (Marvin) he dove right in. He asked for permission to access my PC of which was granted. During his troubleshooting he updated my drivers, software and firmware and low and behold determined that I had a printhead issue...

Now, are you ready for this? The following day I received and new printhead via FedEx and a new set of ink cartridges... I replaced the printhead and all is well...

What can you say, my experience with their Technical/Customer Service was nothing short of OUTSTANDING!!!


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