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In the Bury St Edmunds branch yesterday afternoon we were served by a very grudging member of staff who was brusque almost to the point of rudeness, made no eye contact, had little in the way of the words please and thank you and absolutely no desire to engage in any kind of conversation. The store was not busy, she was on the top floor in the lingerie and menswear department and I believe that her name was Michelle. I have never encountered poor customer service like this before in that branch. I hope that you will give be this matter your consideration


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