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I have been playing words with friends for about four years now and was always able to Purchase or win coins and other "mystery boxes", but for the past month have not been able to use any purchased coins or access any mystery box credits. Over a month with communication via email and I get the same requests: please send me a screenshot of what you are seeing! Sent over 10 screenshots and still no resolution. I'm done with this! Terrible responses, no ability to speak to a technician to fix the problem. Shame on. You Zynga!


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