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This company has a monopoly in the area I live. They feel that they can bill you for anything and you have to pay what they bill you for or they'll disconnect you. I upgraded my Internet to unlimited and the so called package I got by just upgrading to unlimited Internet caused me to be billed for an HD box which I'm suppose to receive for free for two years per their promotion. It took me 4 months to resolve this issue but I'm still paying more than what I was quoted. Their are no other companies that I can utilize for these services so I am stuck with a business that hires incompetent, ignorant unqualified idiots to run their company. There was only one individual that I talked to that had any intelligence or human life form within him. The FTC and BBB needs to investigate this company for fraudulent business practices. I'm sure I'll be talking to them in the near futurw


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