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Absolutely atrocious service for missed deliveries, which are becoming more commonplace. I used to be able to get through quickly, but no more. I tried three different phone numbers that the LA Times has listed as theirs, but no one (not even a robot) answered. Finally I got through to one number answered by a robot, and was placed on hold for 5 min. until I got the problem resolved and a apology from the robot that the Times would deliver a paper this morning. Your website is also defective as it will not let me log in. (No such person), nor will it let me change my log-in info. I am thinking of cancelling the LA Times. I've been a long time reader -- can't remember how long.


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