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for "Called in that I had no phone or internet. They tried all reset options. Nothing worked. Said they would have to send out a technician. Gave me the whole spill about purchasing protection plan in case there was something wrong in my house. I refused it. Sent a technician but before he got to my house it came back on. Told technician I didn't need him now. He said that's ok, I'm in the area anyway so I'll look at it. I replied that I didn't want to be charged a service call and he said I wouldn't. Got my bill and guess what. Service call charge. I called Billing center and they said he hooked up a line. I responded he absolutely did not. They told me he wrote down he did and I would have to pay. I asked to speak to someone higher up. They said ok I'll transfer you. Put me on hold and then hung up. I called back 5 more times and they would not answer the phone. Finally I called and ask for technical department. They said oh no they unhooked a line and I would have to pay charges. Now if It was working and he unhooked anything important would I not loose service? That was just a total ripoff. Thanks Shelia" in "Buckhannon, WV"


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