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I contacted jcp customer service to get info on jcp rewards and bonus bucks, and the rep who said his name is Taylor in Columbus Ohio, was totally rude and unprofessional. The guy did not listen to what I was saying he kept interrupting me and speaking over me. His comments and rudeness lead me to believe he was being racist against me, probably because I don't have an American accent. I have never had such an unpleasant interaction with any of Jcps rreps before. He threatened to hang the phone up on me and I told him it's ok I would do the survey after, he said oh well you won't be able to do that because he has put the call through for that. I mean really is this the type of people jcp hires and is this how they treat customers. I am a regular good paying jcp customer and I am extremely annoyed that a person can treat me this way, this is horrific. There are no words to explain the hurt and pain of being treated this way. I hope someone at higher authority sees this and does something about it.


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