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Why is it so difficult to get in touch with a human! It is summer time in Phoenix and you shut off customers power TWO days before the bill is due, no cut off notice or email was ever sent!! I have three kittens in the house that just had surgery yesterday and they are cooking in the heat. I have been on hold for 15 minutes. What idiot took over APS and ruined customer service. There was a time that you could talk to a human rather quickly for assistance. When someone needs immediate assistance, the last thing we need is a dysfunctional website to take you to links to read!! APS garbage customer service


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