APS customer service

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Customer Service

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Phone: 602-371-7171

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User Reviews

21
May

Posted by Anonymous


on 5/21/22 at 8:46AM

Today on May 21, Saturday morning I woke up to find that the APS Nest Thermastat was low on battery. I called APS cusomer service and was told that the office that handles the Nest Thermostat is closed till Monday.
This is definitely an inconvenience especially with the heat.
There should be a individual or individuals for service on the weekends to provide immediate assistance.
Very unhappy and disappointed .
Evelyn Vazquez

16
Sep

Posted by Andreas


on 9/16/19 at 2:33PM

Cannot access the APS website from Germany, where we live most of the time. Trying to get info on the bill at our (rented) apartment in Scottsdale. Am now on hold (again) on the phone -- international call. Would be great if you'd let us access the website from outside the US. Or answer the phone.

04
Sep

Posted by Anonymous


on 9/4/19 at 6:44AM

Been without power for 12 hrs now, everything in refrigerator and 2 freezers are now bad. They keep changing the estimated repair time about every couple of hrs. You have cost me hundreds of dollars so far. Not happy with your service, it sucks!

13
Aug

Posted by Anonymous


on 8/13/19 at 3:37AM

You duck you took out 2 payments this month. Thanks for putting me in the red.better refund my 137.30 since my regular payment went to another account.you made amy payment of 12.70. and put that back on my account.and I paid 140.25 then you took out the 137.30. I want my account straightened out now

27
Jul

Posted by realpenny


on 7/27/19 at 5:49PM

Hi,
We wanted to send a quick note to say how much we appreciate the employees of APS.
In particular, we'd like to thank a gentleman named Todd. He came to our home today after we called about a tree limb that fell on our power line. We returned home yesterday after being gone for a week and we discovered what we think was storm damage.
We didn't know what to do. Todd was very professional, he was helpful and most importantly, he expressed concern about our well being. He quickly took care of everything & we are so relieved. We wanted to be sure to thank Todd for going the extra mile.
We appreciate it so much.

View all 67 APS customer service reviews »
Customer Service Ratings

Based on 113 votes.

2.5

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Corporate Office

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Hours of Operation

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APS customer service news
Smug APS says residents can't understand their rates? Well, maybe they'll understand this

Opinion: A group of citizens is fighting back against Arizona Public Service and its stranglehold on power in this state. It's about time. APS will be a player in political campaigns, it said in a statement March 17, 2017. (Photo: Arizona Public ...

APS has 488 million reasons to vote against Prop. 127. I only have one

Opinion: Arizona Public Service has spent $11 million trying to defeat Proposition 127. I'm voting no anyway. What to do on Arizona's Prop. 127? Proposition 127 would dramatically boost Arizona's renewable-energy requirements. (Photo: urfinguss, Getty ...

APS customers urge judge to reconsider $95 million rate hike

The Arizona Republic's Ryan Randazzo explains what the Arizona Corporation Commission does and how these five elected officials can have a big impact on your electric bill. aps. A judge is hearing a case seeking reconsideration of last year's rate hike ...

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