PG&E customer service

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Customer Service

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Phone: 800-743-5000

  • How to reach a live person:
    • Press 5
      Speak "customer service"
  • Hours of Operation:
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  • Email:
    • This information has not been added.
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  • Description:
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User Reviews

19
Jan

Posted by Anonymous


on 1/19/24 at 6:57PM

My power on Ulloa street in San Francisco has gone out for the 3rd time this month. Are your standards for service the equivalent of a 3rd world country? This is absolutely ridiculous! You are raising my rates by 20% and you can't even provide consistent service. PGE, you are an embarrassment !!

12
Dec

Posted by seana


on 12/12/23 at 5:16PM

I asked for a call back, and I was called back.
The first automated option is if you are ready to speak to a customer representative is press one.
I pressed one, and then the message repeated, and I pressed one again, and the same message, repeat it again, and I pressed one again and then they told me that my entry was invalid and rung off.

19
Mar

Posted by Anonymous


on 3/19/23 at 1:56PM

On Tuesday, March 14th, at approximately 2:00 p.m. our electricity went out due to the storm. We received constant texts from PG and E telling us the approximate time that the power would go back on. Our electricity was out for approximately 18 hours we then decided to call the 1 (800) 743-5002 and spoke to a gentleman at approximately 2:00 p.m. on the 15th of March who told us it would be on at approximately at 11:00 that night.
He was very professional and courteous and explained that it might be on earlier than that time.

We are happy to let you know that the electricity came on earlier than expected.

It was so nice to talk to a person rather than getting a recording. Great customer service!

18
Mar

Posted by Anonymous


on 3/18/23 at 2:23PM

The person who posted press 5 and pause, press 5 again, pause, it worked. I just kept pressing 5 and it connected me to a represented.

08
Jun

Posted by Anonymous


on 6/8/21 at 5:57PM

The best way to get a service representative is to NOT PUSH ANY buttons. The menu should repeat 3 to 4 times and then route you to a customer service representative

View all 48 PG&E customer service reviews »
Customer Service Ratings

Based on 162 votes.

2.6

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PG&E customer service news
PG&E visits Valley neighborhoods perform in routine gas meter inspections

They will not enter your home during these inspections.They will carry photo identification, which they will present upon a customer's request. If you have any questions, you can call PG&E's customer service Line at 1-800-743-5000 to verify PG&E's ...

BMW gives PG&E customers $10000 electric-car discount

PG&E customers can get a $10,000 discount on a new BMW i3 electric vehicle, for a limited time. PG&E customers can get a $10,000 discount on a new BMW i3 electric... BMW may be angling for a bigger slice of the nation's largest electric vehicle market ...

PG&E shares fall as earnings disappoint

Shares of PG&E Corp., parent company of the Pacific Gas and Electric Co. utility, sank Thursday as it reported that first-quarter profit was lower than a year ago. PG&E's net income for the quarter, which ended March 31, was $442 million (86 cents per ...

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