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I do not understand how any business can be so impersonal! It is extremely frustrating when you can't speak to a real person and just keep hearing new menu options that have nothing to do with what Il need to speak to someone about. YOU MAY THINK THAT YOU HAVE EVERY OPTION COVERED, BUT YOU DON'T! To be honest, I think you have it set up this way to avoid having to answer certain questions or do certain things that would help your customers.
IT'S NOT RIGHT, FPL FOR YOU TO BE A BUSINESS THAT NO ONE IS ABLE TO EVEN SPEAK TO ANYONE WHEN POWER IS LOST.WE REPORT TO A ROBOT. IDK, IS THAT HOW FPL IS RAN, BY ROBOTS? HMMM...


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