FPL customer service

FPL, also knows as Florida Power & Light, is a public electric utility serving energy to Southern Florida. FPL produces its energy mainly from natural gas as well as some nuclear energy production. FPL provides customer service by toll-free phone and email support.

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Customer Service

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Phone: 800-226-3545

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  • Hours of Operation:
    • Mon-Fri: 7am-8pm
      Sat: 7am-6pm
  • Email:
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  • Description:
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User Reviews

29
Jan

Posted by pljulien


on 1/29/24 at 10:32AM

I would give this company a D. Their prices are twice my costs from my last 2 states. try to get a person to talk to, forget that the only thing I ever seem to get is a recorded person who tells me talking to a human is not an option.

13
Sep

Posted by Topkat


on 9/13/23 at 5:13AM

Cannot reach a live person for obvious billing problem

14
Feb

Posted by William


on 2/14/23 at 4:29PM

I cannot contact a human being at FPL to help me with my problem. Did either directs you to a general help menu, or gives you options for the chatbot to answer questions. If your question does not fit the parameters they give you, your sh#* out of luck.

26
Oct

Posted by Anonymous


on 10/26/20 at 8:22AM

You have the worst customer service ...hard to reach by phone. I don't want to wait an hour...

01
Oct

Posted by bruce


on 10/1/20 at 2:21PM

I've tried all day to speak to a real person. I have three phone numbers and all I get are electronic prompts.

View all 194 FPL customer service reviews »
Customer Service Ratings

Based on 212 votes.

2.7

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FPL customer service news
Regulators nix FPL's pitch to charge customers for Vero Beach deal, order a hearing

The Florida Public Service Commission put a temporary halt to Florida Power & Light's deal to buy the Vero Beach municipal utility Wednesday. After receiving four challenges to its June 5 ruling, the PSC swiftly declared the order "null and void" and ...

$28 million refund to FPL customers is approved

Florida's Public Service Commission on Tuesday unanimously approved a settlement between Florida Power & Light Co. and the Office of Public Counsel for a $27.7 million refund to customers relating to 2016's Hurricane Matthew restoration costs.

Vero Beach electric-utility sale to Florida Power & Light could be stalled until 2019

... to save FPL's existing customers more than $100 million while immediately providing Vero Beach customers with FPL's lower rates, high reliability, clean energy and award-winning customer service," FPL spokeswoman Sarah Gatewood said in an email.

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