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I have never been so frustrated at poor customer service. I called this morning to inquire why I am receiving a past due bill when I have automated payment, and it was stopped. I was told it was stopped in March and that it could only have been stopped by customer's authorization. It was not authorized, and on further inquiry, the date and time of said authorization was a time when my husband and I both were at work. Now, I have been trying to find a phone number for corporate offices to complain, and the online numbers are not correct. This is good business practice?


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