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FYI...HomeGoods needs to be aware that when the customer uses your APP to follow The Goods' the stores post, customers will be calling to ask questions about the posted pics!
Perhaps during morning meetings the associates need to be aware of what is posted and ready to answer questions of customers should they call to inquire.
Being rude to customers who call should never be an option. Some of your customers travel over 70 miles one way to make a specific purchase! Being too bothered to answer questions is a turn off.
I live in DeWitt Mi and your Frandor HG did not have what I was looking for so I called your Brighton Mi location this morning and they were bothered and very short with me. I come from many years experience as a manager of a prominent, well know store chain and I would not treat customers the way I was treated. The store greeting at your Brighton Mi location even states that customer service is important. Perhaps some additional training is needed?


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