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Palm Springs. Customer for approx. 5 yrs. From the beginning, frequent non-deliveries, but following a complaint, the paper was hand delivered, usually within 2 hrs. However, since the subscription was increased (doubled) in January 2018,4 no-shows. Most recently: Monday 2/12. Inre that, I have spoken with 5 cs reps (Shula, James, Troy, William, Meg) all claiming to be supervisors and 1 customer advocate Jeffrey, all promising to expedite a request for delivery on Tuesday, then on Wednesday. As of Wed 1:30 nothing. Most of these people speak marginal English; all continually interrupt with their prepared script about "understanding", being "very sorry for (my) problem", and assuring me the paper will be delivered the same day. Anybody out there have a number for a competent, effective Times employee that can get a paper on my porch? Trying really hard to continue to support solid journalism.


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