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I have the Rheem Marathon hot water heater with lifetime warrantee. I called the day before Christmas and was approved a new one. It is now January 22nd and not one has even been shipped out. I've been on the phone for over 3 hours (two waiting) and an hour being transferred around. No one knows what is going on. Asked to speak to a manager, and I'm still on hold (45 minutes later). Had I known it would be over a month to get a replacement from this company I would have come out of pocket a long time ago to buy a different one. Obviously I bought a smaller unit to function somewhat, but now I'm depending on this smaller unit that I can no longer use once (IF) a new one ever gets shipped out. I can't believe they are still in service. Home Depot needs to DROP their line! Oh, they just picked up and I was transferred to the wrong department.... back on hold.


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