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Two points: 1.Very pleased with order processing this morning When confirming order on line, I noticed an erroneous "Rush Delivery" charge. Unable to fix on-line so spoke to your service rep named Eric. Eric identified the problem, worked some magic and fixed it on the spot. Could not ask for more prompt, professional and personable help. I hope Eric can be recognized in some appropriate manner. It is service like Eric's that keeps me coming back to Pro Flowers for ALL of my floral business.

2.On the other hand, connectivity your web site (proflowers.com) needs work. I tried several times to email my positive comments on Eric and it would not work on that website. I finally called another of your customer service reps and was directed to this site. You may want to get after your web master and have them trouble shoot the proflowers.com site. I order flowers from your firm regularly but my patience is starting to wear thin. Who knows how many customers you may be losing. Good luck.



GJV


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