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Good afternoon,



Yesterday my friend Mary and I (Tina) shopped at the Waterloo NY Harry & David's store.



It was a very busy day in the store, and one of the associates, Margaret Was the first individual to help us. Margaret was very knowledgeable about products and very pleasant to talk to. Ã?â??Ã? One thing my friend and I both wanted was an artichoke dip.Ã?â??Ã?  Ã?â??Ã? There was just one jar on the shelf, so Margaret went to the back but return shortly and stated that someone else was going to retrieve the artichoke dip as it was locked and she didnÃ?¢ï¿½ï¿½t have the key. Both Mary and I said ok and continued our shopping. Ã?â??Ã? We shopped some more, and no one came out with any, so we went to the counter and asked again if there was any more.Ã?â??Ã?  Ã?â??Ã? This is when Kim, the asst. Mgr. said that she was checking on it.Ã?â??Ã?  Ã?â??Ã? She said she would go out back and look.Ã?â??Ã?  Ten minutes went by, and we decided to check out instead of waiting any longer.Ã?â??Ã?  Ã?â??Ã? The store was very crowded and we were ready so I Checked out first. Ã?â??Ã? Sandra was the associate behind the counter and she too was very nice and helpful.Ã?â??Ã?  Ã?â??Ã? Just as I completed my transaction, Kim came back up to the register and said "here, I found the dip".Ã?â??Ã?  Ã?â??Ã? I said thank you, but I've already cashed out.Ã?â??Ã?  Ã?â??Ã? Very rudely Kim yelled "I told you I would be right back!Ã?¢ï¿½ï¿½Ã?â??Ã? Everyone just looked at her in shock.Ã?â??Ã?  Ã?â??Ã? She wasn't polite, she wasn't kind.Ã?â??Ã?  Ã?â??Ã? She was extremely rude about it and very loud.Ã?â??Ã?  Ã?â??Ã? I was very embarrassed and visually upset, and after the shock wore off, said I'm sorry, but you should not be talking to me like that.Ã?â??Ã?  Ã?â??Ã? Starr another associate was also behind the counter saw that I was very embarrassed, as was everyone in the store that could hear Kim.Ã?â??Ã?  Ã?â??Ã? We asked to speak with the manager, and that's when we found out it was Kim.Ã?â??Ã?  Ã?â??Ã? Kim went back to the stock room and hid at this point.Ã?â??Ã?  Ã?â??Ã? She did not apologize, or even make eye contact With us.



Your stores are known for not only their quality products, but the friendly and helpful staff as well.Ã?â??Ã?  Ã?â??Ã? 



That was not the case yesterday in your Waterloo store.Ã?â??Ã?  I donÃ?¢ï¿½ï¿½t usually write or complain but I have never felt as embarrassed about the treatment that I received in your store. No one should ever be treated that way. I feel like you need to know what happened, and hopefully want to do something to rectify it.Ã?â??Ã?  Ã?â??Ã? 





Thank you for your time,

Tina


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