Flag Kmart Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

West Covina, California
I was completely frustrated and annoyed with the customer service register lady (vanessa) on Dec. 2, 2017 @ 7 pm. I stood in the same spot in line #6 for over 25 minutes, approached the customer service desk and asked the lady if she could ring me up, she stated that she was taking the next person in line, I explained that I was the next person in line and pointed to the line I was in, she stated she was taking the next person in line of her choice. I explained that due to the length of time I had been standing in the same place I technically was the next in line in the entire store. She continued to repeat herself saying, "I'm taking the next in this line." Due to frustration my tone became assertive, she then told me not to yell at her, I explained that I was not yelling and asked to speak to the manager. As I was telling the soft spoken male manager the situation she attempted to talk over me stating, "I'm taking the next person in line." I explained to the manager and lady again that I was the next in line. He was able to open another register and took me immediately. Honestly had it not been for the fact that I promised my toddler a toy for her patience in line I would have left my full cart the minute she refused to ring my items up. I really hope this person is addressed and trained on her customer service skills properly before you guys put her back in any positions dealing with customers.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video