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I live in Brick, NJ. I have been a customer at Kmart for over 17yrs. This year I used the layaway for xmas gifts early and took advantage of memeber rate of what should have been $1. I had the MOST UNPLEASANT, UNREAL experience at this store. I made payments as scheduled at the customer service desk as the layaway dept was NEVER open to do so. I had all my receipts stapled together and always handed the batch to the representitive when paying. On the day I wanted to pick up my layaway, I was told it was returned to shelf due to non payment. I clearly had all the receipts that stated I paid my amounts due without issue. Unfortunately we discovered that your customer service rep, the person that should know what they are doing typed in the wrong account number so my payment went to another persons account. We had a floor manager come to rectify the situation, but was unable to do so. The store manager then came took the receipts and walked away. A few minutes later the floor manager returned with some stupid story about how they would refund this much, then this much, but I did not get the layaway fee hich was $5, not $1 and I was charged $10 for cancelation. I AM LIVID!!! I LOST ALL MY XMAS TOYS FOR MY GRANDKIDS and now am too sick to finish my shopping to replace the items lost. THIS WAS NOT MY FAULT!! I paid, i needed those toys as I knew I'd be laid up. What am I suppose to do?? To top it all, and let me be clear, I never got ll my money back, the store manager did not even ACKNOWLEDGE ME, APOLOGIZE OR ANYTHING!! He didn't offer to have someone help me or give me a store credit to replace the items YOUR store lost. I will NEVER ENTER THAT STORE AGAIN!! How rude and truly unbelievable that a customer in good standing would be treated this way. Shame on KMart!!!


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