Flag TripAdvisor Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

We put a sizeable deposit on a rental condo. We cancelled the reservation within 6 hours of our initial deposit because we misunderstood the rate change for the time we would be arriving. We pushed the "cancel reservation" icon and were sent to a site that sent a message to the owner. Fortunately we put the time at the top of the message and our reason for cancelling. We never received a cancellation by email. We called a phone number (sent to foreign country) they indicated we had not cancelled. What is going on??? We need our deposit back and do not appreciate this type of misleading action!! Also, it is totally ridiculous that we cannot talk to a REAL PERSON and must deal with this OBNOXIOUS WEBSITE FOR HELP!!! L. Flick


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video