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I have been a Mercury/Lincoln owner since 1988. I purchased a new MKC in January, and it has had 4 service calls for the same safety issue (error messages, dashboard goes blank, and no directional signals). I have had a loaner car since May 16th, now July 12th. Within a few days it was agreed that I will get a replacement vehicle. I am still waiting. Ms. Sharp states that the Worksheet for the replacement car I signed 2 weeks was wrong and she returned it. I get no updates from her and no idea when I will get my replacement car. When I call all she says is that when she gets the new worksheet she will forward it to me. I get more courteous treatment from the dealer.


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