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I've had Safelink for over two years and up till now have not really had much of a reason to complain. However, lately, I've had problems. First, I received a text saying if I needed to call customer service, to call 800-378-1684 and the call is free. However, today I called customer service and they charged me over 45 minutes. When I pointed this out to the customer service rep, he said the call was NOT free. I told him of the text I received, and he said he had no way to track that...but to go to Walmart and use one of their phones to call them??? That makes no sense to me! He did say he was going to reimburse me for 30 minutes as soon as our call ended, but an hour later and I still haven't received the minutes. And that wasn't even the reason I called them...I'm supposed to have unlimited texting, but lately I've been receiving my texts as "downloads" and when I download the text - which includes NO graphics or media - it charges me. And I've been having some issues with their rinkydink little phone, as well. The SIM card won't work and freezes the phone when I try to add or delete data or move data to/from it. I then have to take the battery out of the phone to reboot it, because it won't even let me turn it off. And once I turn the speakerphone on, I can't turn it off. Again, this customer service rep said I could either go to Walmart or to a pay phone to call them so they could check the phone....a pay phone???? When was the last time anyone even saw a pay phone in the U.S.? Not to mention, can you imagine the cost to call customer service - located in the Philippines - from one? I'm not sure I could even call them from a pay phone! And going to Walmart to ask them to use THEIR phone to call? That makes no sense! At this point, I'm very unhappy with Safelink and seriously considering changing my service to another program. All U.S. companies should be REQUIRED to locate their customer service centers in the U.S.!


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