Flag Lexus Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have a 2010 Lexus 350RX which has only 40,000 miles. In Dec. 2016 the amplifier stopped working so I had it checked at our Lexus dealer and they said it would cost approx. $850 to replace. As the car has so few miles (and the warranty had just expired a few months earlier) I called customer service at the HQs in Torrance, CA. and hoped to get some consideration in the cost to replace the amplifier.
I spoke to a customer service rep. named Chelsea who said she would discuss our problem and get back to me in a couple of days. She did call back in two days and said because of the low miles, and our 34 year history as Lexus owners, the company would cover the whole cost of replacing the amp!!!! $850.00!!
What a great goodwill gesture which shows what a "class act" Lexus is!!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video