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I currently own a 2010 RX350 and have been trying since July 2016 to purchase a 2016 at that time and now a 2017 without success. My first visit to a dealership, I was completely ignored! Upon return, I did talk to someone who could not answer any questions. I returned again in September and thought things had improved. I was told that since I wanted a Red RX350, there was not one in the State of California, but I could wait for 2017 models (in November) and I could get one. Information was taken and I expected to be contacted....wrong! I have since gone on line(reached a different dealership) to try to get a 2017 Red RX350 and was told I could have a car this week, either Friday or the weekend, whichever day was better for me. Then I received a call and was told there was no Red RX350 for me and I could wait until Mid January 2017 and they have a Red one on order and it "would be mine". Not sure I believe I will hear back. I complimented them on being so busy and selling so many cars, that I was "left out". He did say that they really were busy and if a car happened to show up, he would get back to me. Sorry, this is not great customer service in my opinion. Buying a car should not take this much effort on my part. I love my Lexus and that is why I am trying to get a New One.....should I find another Make, i.e. Mercedes, BMW etc? I am really frustrated and no one can believe this is happening.


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