Flag Walmart Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

They have the worst customer service the online order service should be shut down it's so unorganized. Someone should tell the workers about the service provided how important it is to the company and they need to understand what is provided and how it's suppose to work . They also should understand that allowing an hour to go by before you communicate to the customer you can not find the order or maybe if you need to do anything else you should do it . This is brand new we didn't expect it to be this busy. It just so happens I was the only person who was there the entire time. They are so disorganized I could not get any help on the phone. I had to go to the store for answers.The one item I ended picking up was not the same item. They told me it was it was totally different. The price was also not the same. Yet they gave it to me for exactly the same amount of money. When I returned it I felt as if they thought I had taken it out without paying. They ddid not give me a sale slip nor any return slips. It's not the first time they did that. I also just purchased items 2 days ago instead of putting the charges on my credit card they took it from my debit card. They took money from an account that did not have enough money I now have an over charge on my account.I have tried 4 times to get help with the situation each time I get disconnected after I explain whats happening . I also have tried to place a new order I add it to my shopping cart and continue to do my shopping a few times I was told it was no longer available or that I would have to decrease the amount from 2 to 1. When I tried to pay for the items I was told that there was an error, I then try to go to my shppong cart but everything is gone. There is nothing I can do to get the items back in the cart. I've also been disconnected from the site. I use 3 computers at my house . I had a problem with all of them It took me all day and part of the night to get my order in. I ended up not buying all that I wanted . I'm not sure if they include the item you put in your cart so they know it is going to be sold not to sell any more or not to sell it to someone else before the person with it in the cart looses it . It happened many times yesterday honestly Why bother shopping on line if they are going to sell the item you have in your cart to someone else just because you wanted to finish shopping. If I was shopping in the store and the item was in my cart and one of the workers came by and took it out of my cart and handed it to another shopper to buy it would be very inappropriate. Why is it ok for them to sell it while I am online shopping. It's a BAD BUSINESS DECISION yto allow it to happen all the time online. The first I shopped online I bought 5 items. I charged them on the WalMart card. Some of them went thru but 2 items did not. So I went to the store because they sent me an email telling me my order was ready to pick up. NOBODY was working the desk. I was there for an Hour and a half while they looked for it . After all that time they told me it was not done. The manager was also looking for the order. He was defiantly not educated on the process of the online service . I ended up buying most of the order while I was at the store. I didn't want the trip to be a waste. I am a very sick woman I can only be out for a short time before I begin to get ill. It took me another 45 min with the cashier she had to check most of the prices on some of the clearance items. This store has got to be the worst. I don't how they train the workers when they hire them. Most of the employees don't know how to count, GOD forbid if they ever had to use their brain to figure out % off. It's nothing like it was when I worked as a cashier I had to figure out everything in my head These people today would have to use paper and pen or their fingers it would be a disaster. The register we had held the money it didn't do what the ones today these people have it easy . We would have to count the draw before we started and when we ended. The sales they had were often at 20% .The store I worked at loved to have a 33% off sale at least twice a year. I was only 16 years old when I worked as a cashier. Walmart is famous at over charging you. I have many slips with mistakes. I don't bother most of time it takes to much time when it happens. I'm so tired of complaining I just want this to get better. Corporate is dropping the ball they need to train the supervisors so they can train the employees . CUSTOMER SERVICE IS AWFUL I don't see it changing anytime soon.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video