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We bought a second home recently and were excited that the previous owners had updated the condo with glistening new Viking appliances. The initial excitement was soon over. First the Viking refrigerator began leaking water, which was a bad problem since we are not there for weeks at a time and we have wood floors. The service man recognized the problem and the issue seems to have worked. Next, our Viking wine refrigerator stopped working. The repair man came out, told us he needed to order a part and left. It's been over a month and no word. Are they building the part from scratch? Do you think we may get the part by New Years? Next our Viking dishwasher is doing strange things. It's been used probably 10 times and we only recently removed the stickers. When the repairman was out looking at the wine fridge, my wife showed him the dishwasher. He said you need to be careful to not close the door tight when you leave, it may leak water! How comforting! I'm just waiting for the Viking microwave and Viking stove to malfunction. Never have I experienced poorer quality and service, congratulations! I'll be shocked if I get any sort of response because if you care so little about quality, why would you care about customer service.

Tom & Grace Morrissey


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