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My comments are related to my 2011xc 60 volvo and the servicing of this vehicle at river town Subaru in Columbus Ga. I have taken my car there since the purchase in 2011. the service department was marginal in my opinion, but a service managed named Melisa made sure I was taken are of.I was happy with this until Melissa quit and and it has been detrioating since. My most recent visit on Monday September 5th for an 80000 mile service check and an solution to the problem of erratic air conditioning resulted in a changing of a the cabin filter and a recommendation that a $1500 replacement of the AC compressor and drier. I was stunned at the price but more concerned of the failure prematurely at 80,000 miles. I was offered no consideration of any alternatives. I was told my car would be ready for departure in 15 minutes. after 30 minutes I checked at the cashier desk where I normally checked out, to be told by the parts department that they only handled parts and shouldn't ask them of the status and to only check with my service advisor. I was unable to find my service advisor, but found another and he processed my payment and sent me on my way. the next day I learned from my tire supplier that my back brake pads worn to an unsafe level. I was surprised as the day before, there was no mention of this at the dealer. I have now decided that my relations with this dealer were complete and I would not return there for service. I was already driving 40 miles one way to have responsible people care for my car and I don't believe that to be the case. Please help me get this complaint to the proper place.

Creighton Kelly


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