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My wife and I went to Dean Team Volvo in Brentwood on Tuesday, August 30, 2016 around 5:40pm. We saw about 3 salesman stare us down from inside as we got out of our vehicle. We proceeded to look at some of the SUVs outside. About 10 minutes elapsed and my wife went inside to get some assistance. A salesman named Zachary Williams came out to assist us. We told him we were looking at a 2016 XC90 and he hurried us along as he explained' the features of the vehicle in under a minute. He said they were closing soon and we could come back the next day for a test drive. We left with a bitter taste in our mouth for a couple of reasons: Not being acknowledged, not getting the full details of the vehicle, being scurried out of the dealership (we had not been invited in even with a child), and finally, we came about 50 minutes away from Belleville, IL only to be turned away.
Since my wife favored the XC90 we looked at I decided to return the following week to see if maybe the Dean Team had a bad day'¦was I ever wrong! I went back Tuesday, September 6, 2016 around 4:00pm with plenty of time to get a full breakdown of the vehicle and not get hurried out again. I went inside and sought out a salesperson and Zachary happened to be there again. He told me to wait while he helped the boss park a showroom vehicle which took about 15 minutes. After the wait I ask Zachary to show me the vehicle both my wife and I looked at previously. We went outside and he looked at the front where the Volvo was parked and said It's not here. I guess it was sold. I told you these Volvos are hot!' I thanked him and told him to give me a minute as I called my wife. I walked around the lot as I spoke to my wife and what do you know'¦the Volvo XC90 we looked at was parked in the back along with some other new Volvos. I went inside and told Zachary I located the vehicle, no apology was issued. He got the keys and we went for a test drive. Minimal information was again given during the test drive and he even fumbled trying to locate some of the settings and had to go to the user manual. After the test drive we went inside to talk about a possible purchase. I gave him an offer based on all the incentives he told me about during the test drive. He left the office to talk to the boss' and told me the incentives were not being offered anymore. I reiterated, that's what you told me during the test drive. He said they were available the first time I came to the dealership. That concept would have been nice except MY WIFE, SON, AND I WERE RUSHED OUT THE DOOR the first time we were there. I asked about incentives for military members and he said it would have to be approved by the boss'. I got up and made a phone call to my wife to discuss our options. When I came back in I met the boss' and he shook my hand and introduced himself. I asked about the military incentive and he said are you really in the military?' I answered him yes, otherwise I would not be asking. He said yes, we can take $750.00 off the MSRP.' The Volvo was a 2016 model which Zachary reminded me they had numerous incentives on since they had a good amount of 2017s on the lot.
I gave Zachary an offer and he said I would have to wait until the next day when the BIG BIG boss' would be in. As we were negotiating the regular boss' disturbed us and asked for the keys to park the Volvo XC90 we were test driving, back on the lot. It was about 5:45pm and he was ready to go. Again I was rushed out the door. Zachary said he would call me tomorrow when the BIG BIG boss' came in. I asked, so even if I'm ready to purchase tonight, no one can call the BIG BIG boss??' He said that would be impossible because he doesn't take phone calls after he leaves work. He has a strict '˜no phone call policy' and turns off his phone.
I left Dean Team Volvo in Brentwood knowing this had to be a hidden video prank. To be rushed out of the Volvo dealership TWICE, asked if I was really in the military, not fully explained the details of the vehicle, dealing with an incompetent salesman who couldn't even locate a vehicle on his lot, dealing with a rude regular boss', and lied to about Volvo of Brentwood's incentives. To top it off I drove about 50 minutes each way twice to get there and I was being asked to come back a third time. Zachary said he was going to call me the next day and that he did. When Zachary called the following day I explained to him the rudeness and unprofessionalism my wife and I experienced at Volvo of Brentwood. No apologies were given. All Zachary asked was if my displeasure was due to him or his boss?? He was worried about his reputation and acknowledge it was the bosses fault. He said he was going to call me back with a better offer'¦that never happened. I will never purchase any vehicle from the Dean Team. It's hard to comprehend that William Dean, Bill Dean, or Patrick Dean could accept this type of behavior. His team at Volvo of Brentwood gave us the WORST car shopping experience my wife and I have ever been through!


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