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I actually have never made a comment about any product that I have ever used before today. I also have never been this angry nor this frustrated with any product, no matter what quality,before. I bought a house in 1991 which had a Rheem water heater. After 23 years, that water heater finally gave out. Feeling very satisfied with the longevity of the Rheem water heater and the lack of any issues with it, my husband and I decided to purchase another Rheem. We bought a top of the line "Platinum" water heater. All went well for approximately one year. Then we received a recall letter from Rheem stating that there were issues with the thermostat control panel and they were conducting a voluntary recall in order to replace these panels that could possibly cause a fire in our home. We followed the instructions and had our thermostat control panel replaced. This is when our troubles began. For a minimum of five times, our water heater turned itself off requiring me to remove the control panel and insulation in order to reset the panel. Last night, this procedure did not work and my husband and I were left without hot water. This morning, a Friday, I called and spoke with a pleasant young woman who confirmed that our replacement panel that was in stalled to fix the recalled panel was dysfunctional and ordered us a new one. She also said that since we were ordering this part before the 2pm cutoff, it should be shipped today and, in fact, could possibly arrive today. She told me that if it did not arrive by 6pm to call back and ask for a tracking number. The panel did not arrive and so, as suggested, I called Rheem customer service again... it was at this time I was told that the panel was not shipped out.. we would not receive a new panel before Monday. Now we are forced to live without hot water, despite spending a lot of money for a Rheem water heater, for an entire weekend. The woman I spoke with, Stephanie, reluctantly sought a supervisor for me to speak with. The supervisor, Ryan,confirmed all the information that Stephanie had already conveyed to me. The bottom line after our very frustrating conversation was that Rheem was unwilling/unable to assist me and confirmed that we would not have hot water until Monday.. at the very soonest. This did not seem to bother Ryan, Rheem's representative. When I asked for the phone number for the corporate offices for Rheem, he said he only had an address (which was on the recall letter that I had received) and refused to look the number up on the internet...I do intend to follow up with the corporate offices of Rheem...I am very sure that I will never purchase another Rheem product and I will strongly advocate to everyone I know that they also never purchase a Rheem product.


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