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I recently was in a car accident with my 2012 XC60. The damage was relatively minor but the repair process has been extensive. The passenger side headlight lens was cracked and needed to be replaced. To make a long story short, it took one month to get my car back and still having issues. The reason for the lengthy repair time was due to a known defect in the replacement lenses. The story I was told was that the manufacturer, subcontracted by Volvo, had put left bending units in the right lenses and that there was no way to tell the batches. How did my auto shop, Keinath Auto Body, find this out? After determining that 2 replacement lenses weren�¢ï¿½ï¿½t working, the brought the car to Fathers and Sons Volvo in West Springfield, MA. Keinath told Fathers and Sons that the lens wasn�¢ï¿½ï¿½t working and they needed to know why. 4 days later and a charge of over $450, Fathers and Sons told Keinath that the lens wasn�¢ï¿½ï¿½t working and they didn�¢ï¿½ï¿½t know why. So Fathers and Sons took 4 days to tell Keinath nothing more than they were told when the car was dropped off, yet they charged Keinath a ridiculous amount of money for no value add.



Keinath then took my car to Mitchell Volvo in Simsbury, CT. Mitchell did the research and found out about the manufacturers defect. They worked with Keinath until they got a lens that worked. This took approximately 12 lenses before they got a working one. This process could have been much faster if the supplier would have shipped more than 2 lenses at a time.



After 1 month, I finally got my car back but now I have a new problem. My back up camera isn�¢ï¿½ï¿½t working correctly. I know that either Fathers and Sons or Mitchell or both dealerships played with the electronics in my car because I had to reset features. I didn�¢ï¿½ï¿½t have this problem when I dropped off my car for the accident damage. The damage was on the front passenger side and had nothing to do with the backup camera or its functionality. The problem now is that neither dealership will accept responsibility and fix my camera problem. One small accident and I�¢ï¿½ï¿½m the one who is suffering due to negligent dealerships. I�¢ï¿½ï¿½ve owned Volvos for 10 years now. I�¢ï¿½ï¿½ve never had to deal with these kinds of hassles before but as of now they are never ending.



Here are my issues:

1. It should have never taken so long to get a working headlight lens. Volvo knowing that there was a defect, should have had the lenses tested before they were shipped to avoid this issue.

2. There is absolutely no reason for Keinath Auto Body to have to have paid Fathers and Sons to look for a KNOWN manufacturers defect. On top of the fact that Fathers and Sons should have refunded their money upon the discovery that Mitchell made of the defect, but they refused to do so.

3. There is absolutely no reason for my back up camera to not be working and for Keinath Auto Body to be fighting with Fathers and Sons and Mitchell dealerships to fix they problem. Both dealerships refuse to fix the issue.

4. As a customer, I am suffering due to the negligence of Volvo and Volvo dealerships. Keinath Auto Body is suffering due to the negligence of Volvo and Volvo dealerships. This needs to be fixed



As a loyal Volvo customer for a decade now, I am extremely disappointed with the level of treatment receiving.


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